Terms & Conditions

Termination policy

Termination policy

Further to Section 22 of the EUSA, at any time, either party may terminate Customer's Pinkjelly marketing account for any reason. Customers may request a termination by calling 01789 330642, Monday through Friday, between the hours of 9am to 5pm, alternatively email support@pinkjellymarketing.co.uk.

Amounts paid are not refundable. Subscriptions to our service are pre-paid. As such, any cancellations that occur in the middle of a payment term (month, quarter, or year depending on payment schedule) will be made effective on the final day of such term.

Notwithstanding any termination of this Agreement, Customer will remain obligated to pay Pinkjelly Marketing Fees which were incurred prior to (and on) the effective date of such termination.

Credit Card Expirations or Declines

Please note that allowing a credit card to expire or failing to submit payment by check regardless of invoice receipt status will not automatically cancel your account as we maintain all account data, allow subscriptions to occur, and allow you access to your account. You will remain responsible for paying the monthly subscription fee, which will accrue to your account, until we receive a valid termination notice.

We may send notice to the email on record if your credit card is declined. We may also follow-up by phone or mail. We reserve the right to send delinquent accounts to a collection agency if they are not paid within ninety (90) days.

Retrieving your Data After your Account has been Terminated

Upon any termination of your account, and your payment of all unpaid and outstanding Fees and your written request received by Pinkjelly Marketing within thirty (30) days of such termination, Pinkjelly Marketing will provide you with an electronic file of the Customer Recipient Data. You acknowledge that after the thirtieth (30th) day following any such termination, Pinkjelly Marketing has no obligation to retain the Customer Recipient Data and may delete and destroy such Customer Recipient Data without providing you with notice of such deletion.

Please be sure to export all data you wish to save before terminating your account.